 Real-Time Virus Information
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We
have found that 90% of the time, most of
your questions can be answered by going
through this list. |
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Common Questions
1. How do I register my own domain
name (.com,.net.,org,.info,.biz)?
You first need to verify that the domain
name that you are looking for is available by
looking it up using our Domain Lookup. If the domain
name is listed as available, then you may proceed
to register the domain name. Once we have received
your payment, we will immediately proceed with
your domain name registration.
2. Can you register my domain name and
create my hosting account first and I'll pay
later?
Sorry, we are only able to process all your
orders after receipt of your payment.
3. Any restrictions on Transferring
my existing domain name to Lexius.net ?
Domain transfer are one of the most frequent
enquiries we came across from our customers. HOW
does domain transfer process works?
* Important
Domain Transfer Information
- Domain has not expired and minimum 10 business
days before the domain expiry date
- Domain must registered for more than 60 days
- Domain must renewed for more than 45 days
- Ensure the domain is not involve in legal or
payment dispute
- The administrative email contact for the domain
submitted is valid in order for registrant to
receive the confirmation e-mail and to confirm
the transfe
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| E-Commerce
1. Does X-Cart have a users
giude?
Yes, there is an
online users giude located here.
2. Does Lexius and X-Cart offer
secure online processing for my customers?
We provide an encrypted connection for your
cutomers when submitting personal data. X-cart support
many popular mechant services which have their own
encryption as well.
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| Uploading/FTP 1. How do I upload my files to
my website?
The easiest way to do so is by using an FTP
client software like WsFTP or CuteFTP. These programs
allow you to easily copy files from your local
hardisk to your website.
2. Where can I learn more about
FTP?
We have compiled a list of popular sites where
you can obtain more information on what FTP is
and how to use FTP
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| Server / Network
Info 1. What type of servers
do you all use?
We only use high
quality servers. We have found HP/Compaq Proliant
servers to perform best as web servers, offer
high reliability and performance. As such you
will not find us using any cheap white
boxes, all our servers are branded HP/Compaq servers.
2. What kind of network or lines
are you all on?
We do not host our servers in regular office
buildings because this not the way web servers
should be hosted in. Instead we're located in
a data center with Redundant lines directly coming
from 3 different providers to ensure optimum uptime
and maximum performance!
3. Where is the Data Center located
?
It is located in a state-of-the-art managed
Datacenter facility in New Jersey with proper backups,
HVAC, redundancy, security and 24x7 monitoring.
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| Technical
1. What is this Control
Panel?
This is basically a specially built Hosting
Control Panel that will allow you to control your
entire website through a browser interface. From
here you can do daily stuff like add/removing
e-mail account, viewing statistics, change passwords,
and even stop and start your website!
2. Do you all support Active Server
Pages (ASP)?
Yes, all windows hosted accounts come with
ASP enabled.
3. Can I run perl scripts on your
Windows 2000/2003 platform?
Yes, you can. We have the latest version of
ActiveState Perl installed. To use perl (.pl)
scripts just upload your perl (.pl) scripts to
the \cgi-bin folder available in your root folder.
UNIX scripts require you to provide the path to
Perl. This is not required in Perl scripts in
Windows. The first line in a UNIX Perl script
will normally be something like #!usr/bin/perl.
To run on Windows 2000/2003 servers, this should
be changed to #!perl
4. Can I use databases like
MsAccess?
Yes, all Bronze plans and above support databases
like MsAccess. To connect to these databases,
you either use a ODBC connection or a DSN-LESS
connection. Based on experience, DSN-LESS connections
tend to offer better performance and scalability.
ODBC connections can be set through your control
panel
5. Can I register additional ActiveX or
COM dlls on your server?
No, in order to ensure server stability and
performance this is not allowed. However, most accounts
already come preinstalled with the basic components
ready for use.
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| Email Related Questions
1. Can I use Ms Outlook,
Outlook Express, Netscape Messenger to read and
send e-mails
Yes, you just need
to configure you program with the settings that
we have provided you in the Server Configuration
Info sheet. Learn How to Setup Your
Email Account Here
2. Can I check my mail on the
Web using a browser
Yes, we provide a web based interface for
you to check all your mails. You can access this
by typing https://webmail.lexius.net].
But please take note that email not downloaded
will count towards your allocated quota
3. Are there any additional licensing
fees involved for each e-mail account created.
No, there are no additional licensing fees
required for each e-mail account created.
4. How much e-mail space do I get?
This depends on the hosting plan that you
have subscribed for. Also, take note that whatever
files or e-mail you have on your web based account
counts towards your quota, so please download
them to your local hardisk in order to free up
more space for your e-mail.
5. I need more space?
Sorry, you will need to comply with the above
mentioned requirements. This is to ensure that all
users on the system enjoy maximum performance and
reliability.
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| Resellers and Affiliates
1. What is a reseller?
Reseller account packages allow you to become
your own web hosting company using our network
and servers. Reseller will handle all billing,
support and direct inquiries from the client.
And we will bill the reseller directly. The reseller
is free to set their own prices. To qualify as
a reseller, you have to register online as a reseller
2. Can I markup the prices?
Yes, resellers can markup their prices to
whatever amount they deem fit as the resellers
often provide value added services like additional
support.
3. What are the requirements and
how do I signup as a reseller?
Please refer to our reseller page for more information
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| Search Engines
1. What is a search
engine?
Search engines are directories of
web sites out on the Internet. When a person is
looking for information on the web, the easiest
way to locate that information is by searching
for it. There are a growing number of search engines.
2. How do I submit my website
to a search engine?
To do so kindly refer to the list of sites
below that allow you to submit your site to various
search engines for free! You may also log in to
your web control panel and use the seach engine
tools as well.
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| Free Utilities, Code
Snippets and downloads
Utilities
ASP
Code Snippets
Online
Resources and Tutorials
Please
take note that we DO NOT provide any support nor
will we be responsible for any damage caused by
using the above utilities, code snippets and downloads.
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